Frequently Asked Questions (FAQ)
If you don’t find the answer you’re looking for, email us at Support@6ixstash.com
🔐 Product & Features
What comes in the Stashbox Pro Kit?
Each Pro Kit includes 9 premium accessories: grinder, 2 smell-proof jars, storage tube, humidity pack, cone loader + pick, grinder brush, tray brush, kief scoop, and a replacement lock.
Is the stashbox smell-proof?
Yes — each box uses odor-resistant materials and seals to keep your stash discreet and fresh.
Can I change or reset the lock code?
Yes, every stashbox includes a 3-digit combo lock with simple reset instructions provided in the box.
What if I forget the lock code?
We include a backup lock in every kit. You can also email our team for guidance.
📦 Shipping & Orders
Where do you ship from?
All orders ship from Canada with discreet packaging.
How long does shipping take?
Canada: 2–6 business days. USA: 4–10 business days. Tracking is provided.
Do you ship internationally?
Currently, we only ship within Canada and the United States.
How do I track my order?
Use the Track Order page or the tracking number emailed to you after your order ships.
🔁 Returns & Support
What’s your return policy?
We offer a 14-day return policy on unused items with all accessories and original packaging intact. Contact support first before sending it back.
What if something arrives damaged?
Email us with your order number and a photo — we’ll replace anything defective or missing.
How do I contact customer service?
Email us at Support@6ixstash.com. We reply within 24–48 hours, 7 days a week.
🎁 Promos, Bundles & Gifting
Can I send this as a gift?
Yes! Our packaging is discreet and makes a great gift for collectors or first-time buyers.
Are there bundle deals or discounts?
Join the 6ixStash Club via email for access to exclusive discounts and early access drops.